Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.
DIRECTV Billing
DIRECTV Technical Support
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
As compared to other major subscription TV cable providers. Claim based on 2001-2018 ACSI survey of customers rating their own TV provider's performance.
DIRECTV customer service is available online and via phone to help with your every need.
DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers to customers’ commonly asked questions, and feel free to call for further clarification or assistance.
Yes, you can sign up for automatic billing:
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
Go to DIRECTV.com and click “Forgot email or Access ID?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1-800-531-5000 for details and to find out if you’re eligible.
No longer interested in DIRECTV service? Call 1-800-531-5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1-800-288-2020.
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. You can count on DIRECTV for 99% worry-free signal reliability.
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
In the event you have an error code on your TV, refer to this page for help.
To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1-800-531-5000 to have it professionally install.
155+ channels
Plus taxes. For 12 mos. w/24-mo. agmt. after $5/mo. discount. Autopay & Paperless bill req’d. Pay $40/mo. until discount starts. $81/mo. in months 13-24 (subject to change).* See offer details.
1-855-898-6002
160+ channels
Plus taxes. For 12 mos. w/24-mo. agmt. after $5/mo. discount. Autopay & Paperless bill req’d. Pay $45/mo. until discount starts. $93/mo. in months 13-24 (subject to change).* See offer details.
1-855-898-6002
185+ channels
Plus taxes and Regional Sports Fee. For 12 mos. w/24-mo. agmt, after $5/mo. discount. Autopay & Paperless bill req’d. Pay $50/mo. until discount starts. $110/mo. in months 13-24 {subject to change). Regional Sports fee up to $8.49/mo. is extra & applies in select markets.* See offer details.
1-855-898-6002
235+ channels
Plus taxes and Regional Sports Fee. For 12 mos. w/24-mo. agmt, after $5/mo. discount. Autopay & Paperless bill req’d. Pay $60/mo. until discount starts. $124/mo. in months 13-24 {subject to change).* Regional Sports fee up to $8.49/mo. is extra & applies in select markets. See offer details.
1-855-898-6002
250+ channels
Plus taxes and Regional Sports Fee. For 12 mos. w/24-mo. agmt, after $5/mo. discount. Autopay & Paperless bill req’d. Pay $65/mo. until discount starts. $135/mo. in months 13-24 {subject to change).* Regional Sports fee up to $8.49/mo. is extra & applies in select markets. See offer details.
1-855-898-6002
330+ channels
Plus taxes and Regional Sports Fee. For 12 mos. w/24-mo. agmt, after $5/mo. discount. Autopay & Paperless bill req’d. Pay $110/mo. until discount starts. $189/mo. in months 13-24 {subject to change).* Regional Sports fee up to $8.49/mo. is extra & applies in select markets. See offer details.
1-855-898-6002
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD'L FEES APPLY. Price is after $5/mo. autopay & paperless bill discount for 12 mos. Discount starts w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr's apply.
SELECT ALL-INCLUDED PACKAGE: Ends 8/17/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $35/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $81/mo.), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay & paperless bill. Includes: SELECT All-Included TV Pkg., monthly service and equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add'l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
ENTERTAINMENT ALL INCLUDED PACKAGE: Ends 8/17/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $40 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $93/mo for ENTERTAINMENT All-Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: ENTERTAINMENT All-Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
CHOICE ALL INCLUDED PACKAGE: Ends 8/17/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $45 for first 12 mos. Only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $110/mo for CHOICE All-Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: CHOICE All-Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
XTRA ALL INCLUDED PACKAGE: Ends 8/17/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $55 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $124/mo for XTRA All-Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: XTRA All-Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
ULTIMATE ALL INCLUDED PACKAGE: Ends 8/17/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $55 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $124/mo for ULTIMATE All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: ULTIMATE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
PREMIER ALL INCLUDED PACKAGE: Ends 8/17/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $110 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $181/mo for PREMIER All-Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: PREMIER All-Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Exclusions: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
