Family night, uninterrupted: DIRECTV customer service has you covered
From movie marathons to game night gatherings, keep the entertainment going with reliable service and 24/7 support.
Make the most of family time with DIRECTV. Enjoy your favorite shows, get a movie On Demand, or upgrade your package. If service issues arise, customer support is available anytime to get you back to the action, because family night should be about fun, not frustration.
DIRECTV technical and customer support
Need help? Call the number below for fast, friendly technical and customer support—24/7.
DIRECTV Streaming packages
If you’re a new or existing customer looking to upgrade or change packages, view the options below and choose the perfect fit for your family.
Join families across the country who trust DIRECTV for the best in entertainment.
Whether you need assistance with your service, upgrades, or troubleshooting, our customer support team is here for you—online or by phone—so family night never misses a beat.
DIRECTV frequently asked questions
DIRECTV customer service is here to keep your family entertainment running smoothly. Get the support you need Monday through Saturday from 8 AM to 5 PM. For quick solutions, check out our DIRECTV FAQs, or call 1.800.531.5000 —we’re happy to help keep family night fun on track!
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
What should I do if I can’t remember my DIRECTV username?
Go to DIRECTV.com and click “Forgot email or Access ID?
Under the My Account dropdown menu
Once redirected to DIRECTV enter your account number and billing zip code
Click continue and select “DIRECTV” from the dropdown menu
Expect an email with your User ID to arrive shortly
Can I suspend my DIRECTV account?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1.800.531.5000 for details and to find out if you’re eligible.
What steps should I take to cancel my DIRECTV service?
No longer interested in DIRECTV service? Call 1.800.531.5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1.800.288.2020.
If I cancel my DIRECTV Satellite service, will I be charged cancellation fees?
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
Can I still access DIRECTV in stormy weather?
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. With Signal Saver, DIRECTV satellite is more reliable than ever.
How is DIRECTV service different than cable?
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
How can I fix problems with Receiver Error Codes?
In the event you have an error code on your TV, refer to this page for help.
What do I need to connect my Genie® HD DVR to my home internet?
To connect your Genie® HD DVR to the internet, a connection speed of 2mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1.800.531.5000 to have it professionally install.
What is the DIRECTV Customer Service number?
The DIRECTV Customer Service number is 855-971-9010.
