DIRECTV Customer Service has Your Back

Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.

DIRECTV Billing

DIRECTV Technical Support

Incredible Technical Support

DIRECTV provides quality customer service and technical support to help with your every TV or internet need.

Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.

Simplify Your Life with DIRECTV Billing

DIRECTV provides quality customer service and technical support to help with your every TV or internet need.

Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.

DIRECTV has been rated #1 in customer satisfaction over cable for 18 years running.

DIRECTV customer service is available online and via phone to help with your every need.

Customer Satisfaction.

DIRECTV Frequently Asked Questions

DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers to customers’ commonly asked questions, and feel free to call for further clarification or assistance.

Can I enroll in automatic payments?

Yes, you can sign up for automatic billing:

  • Go to the DIRECTV.com sign-in page
  • Once you see Auto Bill Pay, click “Enroll Now”
  • Select how you want to pay
  • Check that everything is correct and click Submit
How can I find my DIRECTV account number?

To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.

What should I do if I can’t remember my DIRECTV username?

Go to DIRECTV.com and click “Forgot email or Access ID?

  • Under the My Account dropdown menu
  • Once redirected to AT&T, enter your account number and billing zip code
  • Click continue and select “DIRECTV” from the dropdown menu
  • Expect an email with your User ID to arrive shortly
Can I suspend my DIRECTV account?

Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1-800-531-5000 for details and to find out if you’re eligible.

What steps should I take to cancel my DIRECTV service?

No longer interested in DIRECTV service? Call 1-800-531-5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1-800-288-2020.

If I cancel my DIRECTV service, will I be charged cancellation fees?

Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.

Can I still access DIRECTV in stormy weather?

In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. You can count on DIRECTV for 99% worry-free signal reliability.

How is DIRECTV service different than cable?

DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.

How can I fix problems with Receiver Error Codes?

In the event you have an error code on your TV, refer to this page for help.

What do I need to connect my Genie® HD DVR to my home internet?

To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1-800-531-5000 to have it professionally install.

SELECT™ All-Included

155+ channels

$35/mo.
ENTERTAINMENT All-Included

160+ channels

$40/mo.
CHOICE™ All-Included

185+ channels

$45/mo.
XTRA All-Included

235+ channels

$55/mo.
ULTIMATE All-Included

250+ channels

$60/mo.
PREMIER™ All-Included

330+ channels

$110/mo.
Call 1-855-643-5205 to Order New Service

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