DIRECTV customer service has your back
Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.
Billing & technical support:
Incredible technical support
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the new Gemini device or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
DIRECTV is the #1 satellite TV service in the country†
†Compared to subscription TV cable and satellite providers in the 2022 American Customer Satisfaction Index (ACSI®) survey of customers.
DIRECTV customer service is available online and via phone to help with your every need.
DIRECTV frequently asked questions
DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers that can help customers. Feel free to call us for further clarification or assistance.
Can I enroll in automatic payments?
Yes, you can sign up for automatic billing:
Go to the DIRECTV.com sign-in page
Once you see Auto Bill Pay, click “Enroll Now”
Select how you want to pay
Check that everything is correct and click Submit
How can I find my DIRECTV account number?
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
What should I do if I can’t remember my DIRECTV username?
Go to DIRECTV.com and click “Forgot email or Access ID?
Under the My Account dropdown menu
Once redirected to AT&T, enter your account number and billing zip code
Click continue and select “DIRECTV” from the dropdown menu
Expect an email with your User ID to arrive shortly
Can I suspend my DIRECTV account?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1.800.531.5000 for details and to find out if you’re eligible.
What steps should I take to cancel my DIRECTV service?
No longer interested in DIRECTV service? Call 1.800.531.5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1.800.288.2020.
If I cancel my DIRECTV via Satellite service, will I be charged cancellation fees?
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
Can I still access DIRECTV in stormy weather?
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. With Signal Saver, DIRECTV satellite is more reliable than ever.
**Requires HD DVR (model HR44 or later) connected to high-speed internet. SignalSaver only in case of satellite signal outage. Available on 160+ most-watched channels (based on DIRECTV viewership).
How is DIRECTV service different than cable?
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
How can I fix problems with Receiver Error Codes?
In the event you have an error code on your TV, refer to this page for help.
What do I need to connect my Genie® HD DVR to my home internet?
To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1.800.531.5000 to have it professionally install.
DIRECTV packages
DIRECTV CHOICE™
Price guaranteed for first 2 years!$
84.99/mo*for 24 months plus taxes and fees.
AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. and Regional Sports Fee up to $13.99/mo. are extra & apply. Via Satellite requires 24-mo. agmt., AutoPay, and Paperless Bill.
Our most popular package - best for sports
200+ channels via Satellite (105+ channels via Internet),, including specialty sports: ACC Network, Big Ten Network, MLB Network, NBA TV, SEC Network & more
First Gemini device included
Local channels and Regional Sports Networks included
Special offer for premium networks
DIRECTV ENTERTAINMENT
Price guaranteed for first 2 years!$
64.99/mo*for 24 months plus taxes and fees.
Advanced Receiver Service Fee $15/mo. is extra and applies. Via Satellite requires 24-mo. agmt., AutoPay, and Paperless Bill.
Must-have sports, news, and entertainment
75+ channels via Internet (165+ channels via Satellite), including essentials like AMC, CNN, Disney Channel, ESPN & ESPN2, Nickelodeon & more
First Gemini device included
Local channels included
Special offer for premium networks
DIRECTV ULTIMATE
Price guaranteed for first 2 years!$
109.99/mo*for 24 months plus taxes and fees.
AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. and Regional Sports Fee up to $13.99/mo. are extra & apply. Via Satellite requires 24-mo. agmt., AutoPay, and Paperless Bill.
Perfect for families & movie-lovers!
270+ channels via Satellite (140+ channels via Internet), including more sports & movies: CBS Sports Network, Discovery Family, FX Movie Channel, NHL Network, STARZ Encore & more
First Gemini device included
Local channels and Regional Sports Networks included
Special offer for premium networks
DIRECTV PREMIER
Price guaranteed for first 2 years!$
154.99/mo*for 24 months plus taxes and fees.
AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. and Regional Sports Fee up to $13.99/mo. are extra & apply. Via Satellite requires 24-mo. agmt., AutoPay, and Paperless Bill.
Get it all—premium networks included!
340+ channels for Satellite (150+ channels via Internet), including the top-rated premium networks: Max, SHOWTIME®, STARZ®, and Cinemax® - our biggest & best package!
First Gemini device included
Regional Sports Networks for watching your local teams
Special offer for premium networks
*New approved residential customers only. Early agmt termination fee applies ($20/mo.) & add’l fee(s) applies if equip. not returned. Restr’s apply. Credit card req’d (except MA & PA). Price incl. TV Pkg & equip. fees for first TV. Charges may apply for each add’l connected TV. *Add’l Terms for Satellite customers: $19.95 activation & equipment lease req’d.