Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.
DIRECTV Billing
DIRECTV Technical Support
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
Claim based on 2001-2020 ACSI surveys of customers rating their own TV provider’s performance. No major subscription cable TV provider ranked higher than DIRECTV
DIRECTV customer service is available online and via phone to help with your every need.
DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers to customers’ commonly asked questions, and feel free to call for further clarification or assistance.
Yes, you can sign up for automatic billing:
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
Go to DIRECTV.com and click “Forgot email or Access ID?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1-800-531-5000 for details and to find out if you’re eligible.
No longer interested in DIRECTV service? Call 1-800-531-5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1-800-288-2020.
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. You can count on DIRECTV for 99% worry-free signal reliability.
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
In the event you have an error code on your TV, refer to this page for help.
To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1-800-531-5000 to have it professionally install.
160+ channels
for 12 months plus taxes
w/ 24-mo. agmt & other qualifying AT&T svc (min. $35/mo + taxes & fees). Autopay & Paperless bill req’d. Pay $69.99/mo plus taxes until discounts start. Prices higher in 2nd year. See offer details.
1-888-558-6940
185+ channels
for 12 months plus taxes and Regional Sports Fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $35/mo + taxes & fees). Autopay & Paperless bill req’d. Pay $74.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo.is extra & applies.* See offer details.
1-888-558-6940
250+ channels
for 12 months plus taxes and Regional Sports Fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $35/mo + taxes & fees). Autopay & Paperless bill req’d. Pay $89.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo.is extra & applies.* See offer details.
1-888-558-6940
330+ channels
for 12 months plus taxes and Regional Sports Fee
w/ 24-mo. agmt & other qualifying AT&T svc (min. $35/mo + taxes & fees). Autopay & Paperless bill req’d. Pay $139.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo.is extra & applies.* See offer details.
1-888-558-6940
*$19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $5/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply
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ENTERTAINMENT 1-YR ALL INCLUDED OFFERS: Ends 1/16/21. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.).Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $97/mo for ENTERTAINMENT All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $35/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: ENTERTAINMENT All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your AT&T log-in credentials. Compatible device or browser required. Visitcom/myatt to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per AT&T account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit att.com/hbomax. HBO Max is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
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CHOICE 1-YR ALL INCLUDED OFFERS: Ends 1/16/21. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.).Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $115/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $35/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: CHOICE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee, applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your AT&T log-in credentials. Compatible device or browser required. Visitcom/myatt to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per AT&T account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit att.com/hbomax. HBO Max is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
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XTRA 1-YR ALL INCLUDED PACKAGE W/ OTHER ELIG. SVC: Ends 11/7/20. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $69.99/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies ($131/mo for XTRA All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $35/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. Equipment Non-Return fees apply. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: XTRA All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your AT&T log-in credentials. Compatible device or browser required. Visitcom/myatt to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per AT&T account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit att.com/hbomax. HBO Max is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under licens
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
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ULTIMATE 1-YR ALL INCLUDED OFFERS: Ends 1/16/21. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.).Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $142/mo for ULTIMATE All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $35/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: ULTIMATE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee, applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your AT&T log-in credentials. Compatible device or browser required. Visitcom/myatt to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per AT&T account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit att.com/hbomax. HBO Max is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
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PREMIER 1-YR ALL INCLUDED OFFERS: Ends 1/16/21. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.).Pricing for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $197/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new (min. $35/mo plus taxes and $10/mo. equip. fee) or existing svc. Excludes DSL. Wireless: Consumers only. Sold separately. Reqs new (min. $50/mo after discounts) or existing AT&T postpaid svc on elig. plan (excl. Lifeline) on a smartphone, phone or AT&T Wireless Internet device (excl. voice-only AT&T Wireless Internet). Both svcs: Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Includes: PREMIER All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee, applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
GENERAL WIRELESS: Subj. to Wireless Customer Agmt (att.com/wca). Credit approval req’d. Deposit/Down Payment: may apply. Additional monthly fees & taxes: Apply per line & include Regulatory Cost Recovery Fee (Up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See www.att.com/mobilityfees for more details. Usage, speed, coverage & other restr’s apply. International and domestic off-net data may be at 2G speeds. AT&T service is subject to AT&T network management policies, see att.com/broadbandinfo for details.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your AT&T log-in credentials. Compatible device or browser required. Visitcom/myatt to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per AT&T account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit att.com/hbomax. HBO Max is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2020 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
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