Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.
CALL 1.800.531.5000
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
Based on U.S. satellite subscriber data as of 2Q 2021
DIRECTV customer service is available online and via phone to help with your every need.
DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers to customers’ commonly asked questions, and feel free to call for further clarification or assistance.
Can I enroll in automatic payments?
Yes, you can sign up for automatic billing:
How can I find my DIRECTV account number?
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
What should I do if I can’t remember my DIRECTV username?
Go to DIRECTV.com and click “Forgot email or Access ID?
Can I suspend my DIRECTV account?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1.800.531.5000 for details and to find out if you’re eligible.
What steps should I take to cancel my DIRECTV service?
No longer interested in DIRECTV service? Call 1.800.531.5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1.800.288.2020.
If I cancel my DIRECTV service, will I be charged cancellation fees?
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
Can I still access DIRECTV in stormy weather?
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. You can count on DIRECTV for 99% worry-free signal reliability.
How is DIRECTV service different than cable?
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
How can I fix problems with Receiver Error Codes?
In the event you have an error code on your TV, refer to this page for help.
What do I need to connect my Genie® HD DVR to my home internet?
To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1.800.531.5000 to have it professionally install.
DIRECTV ENTERTAINMENT
All Included
160+ Channels
for 12 months plus taxes and fees
w/24-mo. agmt. Autopay & Paperless bill req’d. Prices higher in 2nd year. Prices subject to change at any time. See offer details.
*ALL DIRECTV OFFERS REQUIRE 24-MO. AGREEMENT. $19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT, EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price incl. All Included pkg, monthly service and equip. fees for 1 HD DVR & is after $5/mo. Auto Bill Pay with Paperless Billing discount for 12 mos. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply. DIRECTV ALL INCLUDED OFFERS: Ends 01/22/22. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $64.99/mo for ENTERTAINMENT All Included; $69.99/mo for CHOICE All Included; $84.99/mo for ULTIMATE All Included; $134.99/mo for PREMIER All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $102/mo for ENTERTAINMENT All Included; $122/mo for CHOICE All Included; $151/mo for ULTIMATE All Included; $206/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/ DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal/ or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Compatible device or browser required. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
2021 NFL SUNDAY TICKET OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select International games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2021 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2021 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2021 season of NFL SUNDAY TICKET MAX at no additional cost. NFL SUNDAY TICKET subscription will not automatically renew. NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates.
©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.
160+ live channels and 45,000+ On Demand titles
Popular channels including ESPN and ESPN2
Genie HD DVR included
CALL 1.888.558.6940DIRECTV CHOICE™
All Included
185+ Channels
for 12 mos plus taxes and fees
w/24-mo. agmt. Autopay & Paperless bill req’d. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo. is extra & applies.* Prices subject to change at any time. See offer details.
*ALL DIRECTV OFFERS REQUIRE 24-MO. AGREEMENT. $19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT, EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price incl. All Included pkg, monthly service and equip. fees for 1 HD DVR & is after $5/mo. Auto Bill Pay with Paperless Billing discount for 12 mos. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply. DIRECTV ALL INCLUDED OFFERS: Ends 01/22/22. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $64.99/mo for ENTERTAINMENT All Included; $69.99/mo for CHOICE All Included; $84.99/mo for ULTIMATE All Included; $134.99/mo for PREMIER All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $102/mo for ENTERTAINMENT All Included; $122/mo for CHOICE All Included; $151/mo for ULTIMATE All Included; $206/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/ DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal/ or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Compatible device or browser required. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
2021 NFL SUNDAY TICKET OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select International games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2021 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2021 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2021 season of NFL SUNDAY TICKET MAX at no additional cost. NFL SUNDAY TICKET subscription will not automatically renew. NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates.
©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.
185+ live channels and 50,000+ On Demand titles
Popular channels including ESPN HD, Fox New Channel HD, and Nickelodeon HD
First 3 months of HBO Max™, Cinemax®, SHOWTIME®, STARZ®, and EPIX® included
Subj. to change. HBO Max, Cinemax®, SHOWTIME®, STARZ®, and EPIX® auto renew after 3 months at then prevailing rates (currently $14.99/mo. for HBO Max, $10.99/mo. each for Cinemax, SHOWTIME and STARZ and $5.99/mo. for EPIX), unless you call to change or cancel. Req’s you to select offers.
2021 season of NFL SUNDAY TICKET included at no extra cost!
Out-of-market games only. Select international games excluded.
CALL 1.888.558.6940DIRECTV ULTIMATE
All Included
250+ Channels
for 12 mos plus taxes and fees
w/24-mo. agmt. Autopay & Paperless bill req’d. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo. is extra & applies.* Prices subjecto to change at any time. See offer details.
*ALL DIRECTV OFFERS REQUIRE 24-MO. AGREEMENT. $19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT, EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price incl. All Included pkg, monthly service and equip. fees for 1 HD DVR & is after $5/mo. Auto Bill Pay with Paperless Billing discount for 12 mos. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply. DIRECTV ALL INCLUDED OFFERS: Ends 01/22/22. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $64.99/mo for ENTERTAINMENT All Included; $69.99/mo for CHOICE All Included; $84.99/mo for ULTIMATE All Included; $134.99/mo for PREMIER All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $102/mo for ENTERTAINMENT All Included; $122/mo for CHOICE All Included; $151/mo for ULTIMATE All Included; $206/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/ DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal/ or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Compatible device or browser required. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
2021 NFL SUNDAY TICKET OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select International games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2021 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2021 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2021 season of NFL SUNDAY TICKET MAX at no additional cost. NFL SUNDAY TICKET subscription will not automatically renew. NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates.
©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.
250+ live channels and 60,000+ On Demand titles
Popular channels including IFC, Sundance TV, The Movie Channel™, and all Encore stations
First 3 months of HBO Max™, Cinemax®, SHOWTIME®, STARZ®, and EPIX® included
Subj. to change. HBO Max, Cinemax®, SHOWTIME®, STARZ®, and EPIX® auto renew after 3 months at then prevailing rates (currently $14.99/mo. for HBO Max, $10.99/mo. each for Cinemax, SHOWTIME and STARZ and $5.99/mo. for EPIX), unless you call to change or cancel. Req’s you to select offers.
2021 season of NFL SUNDAY TICKET included at no extra cost!
Out-of-market games only. Select international games excluded.
CALL 1.888.558.6940DIRECTV PREMIER
All Included
330+ Channels
for 12 mos plus taxes and fees
w/24-mo. agmt. Autopay & Paperless bill req’d. Prices higher in 2nd year. Regional Sports Fee up to $9.99/mo. is extra & applies.* Prices subject to change at anytime. See offer details.
*ALL DIRECTV OFFERS REQUIRE 24-MO. AGREEMENT. $19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT, EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price incl. All Included pkg, monthly service and equip. fees for 1 HD DVR & is after $5/mo. Auto Bill Pay with Paperless Billing discount for 12 mos. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply. DIRECTV ALL INCLUDED OFFERS: Ends 01/22/22. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $64.99/mo for ENTERTAINMENT All Included; $69.99/mo for CHOICE All Included; $84.99/mo for ULTIMATE All Included; $134.99/mo for PREMIER All Included for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $102/mo for ENTERTAINMENT All Included; $122/mo for CHOICE All Included; $151/mo for ULTIMATE All Included; $206/mo for PREMIER All Included), unless cancelled or changed prior to end of the promo period. Pricing subj to change. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $9.99/mo. (which is extra & applies to CHOICE and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/ DIRECTV Ready TV/Device), and certain other add’l fees & charges. See att.com/directvfees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal/ or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
HBO Max: Access to HBO Max is included with your HBO add-on subscription at no extra charge. Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Compatible device or browser required. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Upon cancellation of your video service you may lose access to HBO Max. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. Minimum 3G connection is required for viewing on mobile devices. HBO MAX is used under license.
2021 NFL SUNDAY TICKET OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select International games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2021 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2021 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2021 season of NFL SUNDAY TICKET MAX at no additional cost. NFL SUNDAY TICKET subscription will not automatically renew. NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates.
©2021 DIRECTV. DIRECTV and all other DIRECTV marks are trademarks of DIRECTV, LLC. All other marks are the property of their respective owners.
330+ live channels and 70,000+ On Demand titles
Popular channels including ESPN Classic, Hallmark Movies & Mysteries, the Outdoor Channel, and STARZ Kids & Family
HBO Max™, Cinemax®, SHOWTIME®, and STARZ® included
2021 season of NFL SUNDAY TICKET included at no extra cost!
Out-of-market games only. Select international games excluded.
CALL 1.888.558.6940*$19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $5/mo. autopay for 12 mos. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply
Access HBO Max only through HBO Max app or hbomax.com. HBO Max also includes HBO channels and On Demand on DIRECTV. Data rates may apply for app download/usage
1.888.558.6940 Call 1.888.558.6940 to order DIRECTV today
