Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.
CALL 1.800.531.5000
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
Based on U.S. satellite subscriber data as of 2Q 2021
DIRECTV customer service is available online and via phone to help with your every need.
DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers to customers’ commonly asked questions, and feel free to call for further clarification or assistance.
Can I enroll in automatic payments?
Yes, you can sign up for automatic billing:
How can I find my DIRECTV account number?
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
What should I do if I can’t remember my DIRECTV username?
Go to DIRECTV.com and click “Forgot email or Access ID?
Can I suspend my DIRECTV account?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1.800.531.5000 for details and to find out if you’re eligible.
What steps should I take to cancel my DIRECTV service?
No longer interested in DIRECTV service? Call 1.800.531.5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1.800.288.2020.
If I cancel my DIRECTV service, will I be charged cancellation fees?
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
Can I still access DIRECTV in stormy weather?
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. You can count on DIRECTV for 99% worry-free signal reliability.
How is DIRECTV service different than cable?
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
How can I fix problems with Receiver Error Codes?
In the event you have an error code on your TV, refer to this page for help.
What do I need to connect my Genie® HD DVR to my home internet?
To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1.800.531.5000 to have it professionally install.
DIRECTV ENTERTAINMENT
All Included
160+ Channels
for 12 months, plus taxes and fees
w/ 24/mo. agmt. Autopay and Paperless Bill req'd. Price higher in 2nd year. See offer details.
SAVE $10 OFF EACH MONTH FOR 12 MONTHS: Limited time offer. Available in select sales channels. New customers only. Requires purchase of qualifying DIRECTV package (min. $74.99/mo. for 12 mos. Price higher in 2nd year). Customer must activate service and account must remain in good standing to receive all 12 bill credits. You will lose this offer and/or any portion of this offer if you cancel your service. LIMIT ONE OFFER PER DIRECTV ACCOUNT. May be combined with other promotional offers on same services. Offer may be changed or discontinued at any time.
ENTERTAINMENT ALL INCLUDED PACKAGE: Subj. to change and may be discontinued at any time. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $74.99/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included; $129/mo for CHOICE All Included; $159/mo for ULTIMATE All Included; $214/mo for PREMIER All Included), unless canceled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. Must maintain autopay/paperless bill and valid email address to continue credits. Includes: ENTERTAINMENT All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. directv.com/directv-fees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
160+ live channels and 45,000+ On Demand titles
Popular channels including ESPN and ESPN2
First 3 months of HBO Max™, Cinemax®, SHOWTIME®, STARZ®, and EPIX® included
HBO Max, Cinemax, SHOWTIME, STARZ, and EPIX auto renew after 3 months at then prevailing rates (currently $14.99/mo. for HBO Max, $10.99/mo. each for Cinemax, SHOWTIME and STARZ and $5.99/mo. for EPIX), unless you call to change or cancel. Req’s you to select offers. Offer subject to change & may be modified or discontinued at any time without notice.
CALL 1.833.385.1914DIRECTV CHOICE™
All Included
185+ Channels
for 12 months, plus taxes and fees
w/ 24/mo. agmt. Autopay and Paperless Bill req'd. Price higher in 2nd year. Regional Sports Fee up to $11.99/mo. is extra & applies.* See offer details.
SAVE $10 OFF EACH MONTH FOR 12 MONTHS: Limited time offer. Available in select sales channels. New customers only. Requires purchase of qualifying DIRECTV package (min. $74.99/mo. for 12 mos. Price higher in 2nd year). Customer must activate service and account must remain in good standing to receive all 12 bill credits. You will lose this offer and/or any portion of this offer if you cancel your service. LIMIT ONE OFFER PER DIRECTV ACCOUNT. May be combined with other promotional offers on same services. Offer may be changed or discontinued at any time.
CHOICE ALL INCLUDED PACKAGE: Subj. to change and may be discontinued at any time. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $79.99/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included; $129/mo for CHOICE All Included; $159/mo for ULTIMATE All Included; $214/mo for PREMIER All Included), unless canceled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. Must maintain autopay/paperless bill and valid email address to continue credits. Includes: CHOICE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See directv.com/directv-fees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
Premium Channel Offer: Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Requires account to stay in good standing. Upon cancellation of your video service you may lose access to HBO Max. If you cancel your service, you will no longer be eligible for this offer. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. HBO MAX is used under license.
2022 NFL SUNDAY TICKET MAX OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select international games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2022 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2022 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2022 season of NFL SUNDAY TICKET MAX at no additional cost, NFL SUNDAY TICKET subscription will not automatically renew. Only one game may be accessed remotely at any given time. Compatible device/operating system required for online/mobile access. Additional data charges may apply. Visit directv.com/nflfor a list of compatible devices/system requirements. Short Cuts are available from midnight Sunday ET through midnight Wednesday ET via the NFL SUNDAY TICKET App.For full Mix Channel and interactive functionality, HD equipment model H/HR 21 or later is required.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legalor call for details.
185+ live channels and 50,000+ On Demand titles
Popular channels including ESPN HD, Fox New Channel HD, and Nickelodeon HD
First 3 months of HBO Max™, Cinemax®, SHOWTIME®, STARZ®, and EPIX® included
HBO Max, Cinemax, SHOWTIME, STARZ, and EPIX auto renew after 3 months at then prevailing rates (currently $14.99/mo. for HBO Max, $10.99/mo. each for Cinemax, SHOWTIME and STARZ and $5.99/mo. for EPIX), unless you call to change or cancel. Req’s you to select offers. Offer subject to change & may be modified or discontinued at any time without notice.
2022 season of NFL SUNDAY TICKET MAX included at no extra cost!
CALL 1.833.385.1914DIRECTV ULTIMATE
All Included
250+ Channels
for 12 months, plus taxes and fees
w/ 24/mo. agmt. Autopay and Paperless Bill req'd. Price higher in 2nd year. Regional Sports Fee up to $11.99/mo. is extra & applies.* See offer details.
SAVE $10 OFF EACH MONTH FOR 12 MONTHS: Limited time offer. Available in select sales channels. New customers only. Requires purchase of qualifying DIRECTV package (min. $74.99/mo. for 12 mos. Price higher in 2nd year). Customer must activate service and account must remain in good standing to receive all 12 bill credits. You will lose this offer and/or any portion of this offer if you cancel your service. LIMIT ONE OFFER PER DIRECTV ACCOUNT. May be combined with other promotional offers on same services. Offer may be changed or discontinued at any time.
ULTIMATE ALL INCLUDED PACKAGE: Subj. to change and may be discontinued at any time. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $99.99/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included; $129/mo for CHOICE All Included; $159/mo for ULTIMATE All Included; $214/mo for PREMIER All Included), unless canceled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. Must maintain autopay/paperless bill and valid email address to continue credits. Includes: ULTIMATE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See directv.com/directv-fees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
Premium Channel Offer: Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Requires account to stay in good standing. Upon cancellation of your video service you may lose access to HBO Max. If you cancel your service, you will no longer be eligible for this offer. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. HBO MAX is used under license.
2022 NFL SUNDAY TICKET MAX OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select international games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2022 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2022 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2022 season of NFL SUNDAY TICKET MAX at no additional cost, NFL SUNDAY TICKET subscription will not automatically renew. Only one game may be accessed remotely at any given time. Compatible device/operating system required for online/mobile access. Additional data charges may apply. Visit directv.com/nflfor a list of compatible devices/system requirements. Short Cuts are available from midnight Sunday ET through midnight Wednesday ET via the NFL SUNDAY TICKET App.For full Mix Channel and interactive functionality, HD equipment model H/HR 21 or later is required.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legalor call for details.
250+ live channels and 60,000+ On Demand titles
Popular channels including IFC, Sundance TV, The Movie Channel™, and all Encore stations
First 3 months of HBO Max™, Cinemax®, SHOWTIME®, STARZ®, and EPIX® included
HBO Max, Cinemax, SHOWTIME, STARZ, and EPIX auto renew after 3 months at then prevailing rates (currently $14.99/mo. for HBO Max, $10.99/mo. each for Cinemax, SHOWTIME and STARZ and $5.99/mo. for EPIX), unless you call to change or cancel. Req’s you to select offers. Offer subject to change & may be modified or discontinued at any time without notice.
2022 season of NFL SUNDAY TICKET MAX included at no extra cost!
CALL 1.833.385.1914DIRECTV PREMIER
All Included
330+ Channels
for 12 months, plus taxes and fees
w/ 24/mo. agmt. Autopay and Paperless Bill req'd. Price higher in 2nd year. Regional Sports Fee up to $11.99/mo. is extra & applies.* See offer details.
SAVE $10 OFF EACH MONTH FOR 12 MONTHS: Limited time offer. Available in select sales channels. New customers only. Requires purchase of qualifying DIRECTV package (min. $74.99/mo. for 12 mos. Price higher in 2nd year). Customer must activate service and account must remain in good standing to receive all 12 bill credits. You will lose this offer and/or any portion of this offer if you cancel your service. LIMIT ONE OFFER PER DIRECTV ACCOUNT. May be combined with other promotional offers on same services. Offer may be changed or discontinued at any time.
PREMIER ALL INCLUDED PACKAGE: Subj. to change and may be discontinued at any time. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). Pricing: $149.99/mo for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies exclusive of any discounts (currently $107/mo for ENTERTAINMENT All Included; $129/mo for CHOICE All Included; $159/mo for ULTIMATE All Included; $214/mo for PREMIER All Included), unless canceled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. Must maintain autopay/paperless bill and valid email address to continue credits. Includes: PREMIER All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $11.99/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. See directv.com/directv-fees for additional details. Different offers may apply for eligible multi-dwelling unit and telco customers.
Premium Channel Offer: Access HBO Max through HBO Max app or hbomax.com with your DIRECTV log-in credentials. Visit directv.com to verify/create your account. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subj. to change. Requires account to stay in good standing. Upon cancellation of your video service you may lose access to HBO Max. If you cancel your service, you will no longer be eligible for this offer. Limits: Access to one HBO Max account per DIRECTV account holder. May not be stackable w/other offers, credits or discounts. To learn more, visit directv.com/hbomax. HBO MAX is used under license.
2022 NFL SUNDAY TICKET MAX OFFER: Subject to change. Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate and select international games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2022 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2022 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE, ULTIMATE and PREMIER Package or above or MÁS ULTRA Package or above will be eligible to receive the 2022 season of NFL SUNDAY TICKET MAX at no additional cost, NFL SUNDAY TICKET subscription will not automatically renew. Only one game may be accessed remotely at any given time. Compatible device/operating system required for online/mobile access. Additional data charges may apply. Visit directv.com/nflfor a list of compatible devices/system requirements. Short Cuts are available from midnight Sunday ET through midnight Wednesday ET via the NFL SUNDAY TICKET App.For full Mix Channel and interactive functionality, HD equipment model H/HR 21 or later is required.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice. Some offers may not be available through all channels and in select areas. Visit directv.com/legalor call for details.
330+ live channels and 70,000+ On Demand titles
Popular channels including ESPN Classic, Hallmark Movies & Mysteries, the Outdoor Channel, and STARZ Kids & Family
HBO Max™, Cinemax®, SHOWTIME®, and STARZ® included.
Plus get EPIX® included at no cost for first 3 months.
EPIX auto renews after 3 months at then prevailing rates (currently $5.99/mo) unless you call to change or cancel. Req’s you to select offers.
2022 season of NFL SUNDAY TICKET MAX included at no extra cost!
CALL 1.833.385.1914*$19.95 ACTIVATION, EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. 12-month price incl. All Included Pkg., monthly service and equip. fees for 1 HD DVR & is after $5/mo. autopay & paperless bill discount. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req’d). Credit card req’d (except MA & PA). Restr’s apply.
Access HBO Max only through HBO Max app or hbomax.com. Online account registration required. EARLY TERMINATION FEE OF $20/MO. FOR EACH MONTH REMAINING ON AGMT., $19.95 ACTIVATION, EQUIPMENT NON-RETURN & ADD’L FEES APPLY. New approved residential customers only (equipment lease req'd). Credit card req'd (except MA & PA).
1.833.385.1914 Call 1.833.385.1914 to order DIRECTV today
