Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.
DIRECTV Billing
DIRECTV Technical Support
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.
Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the Genie HD DVR or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
Claim based on 2001-2019 ACSI surveys of customers rating their own TV provider’s performance. No major subscription cable TV provider ranked higher than DIRECTV.
DIRECTV customer service is available online and via phone to help with your every need.
DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers to customers’ commonly asked questions, and feel free to call for further clarification or assistance.
Yes, you can sign up for automatic billing:
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
Go to DIRECTV.com and click “Forgot email or Access ID?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1-800-531-5000 for details and to find out if you’re eligible.
No longer interested in DIRECTV service? Call 1-800-531-5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1-800-288-2020.
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. You can count on DIRECTV for 99% worry-free signal reliability.
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
In the event you have an error code on your TV, refer to this page for help.
To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1-800-531-5000 to have it professionally install.
155+ channels
for 12 months plus taxes.
w/ 24-mo. TV & 12-mo. Internet agmts & combined bill. Autopay & Paperless bill req’d. Pay $64.99/mo plus taxes until discounts start. Prices higher in 2nd year.*Incl Unlimited data allowance ($30 value) at no add’l charge.† See offer details.
1-855-637-3703
160+ channels
for 12 months plus taxes.
w/ 24-mo. TV & 12-mo. Internet agmts & combined bill. Autopay & Paperless bill req’d. Pay $69.99/mo plus taxes until discounts start. Prices higher in 2nd year.*Incl Unlimited data allowance ($30 value) at no add’l charge.† See offer details.
1-855-637-3703
185+ channels
for 12 months plus taxes and RSN fee
w/ 24-mo. TV & 12-mo. Internet agmts & combined bill. Autopay & Paperless bill req’d. Pay $74.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $8.49/mo. is extra & applies.* Incl Unlimited data allowance ($30 value) at no add’l charge.† See offer details.
1-855-637-3703
235+ channels
for 12 months plus taxes and RSN fee
w/ 24-mo. TV & 12-mo. Internet agmts & combined bill. Autopay & Paperless bill req’d. Pay $84.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $8.49/mo. is extra & applies.* Incl Unlimited data allowance ($30 value) at no add’l charge.† See offer details.
1-855-637-3703
250+ channels
for 12 months plus taxes and RSN fee
w/ 24-mo. TV & 12-mo. Internet agmts & combined bill. Autopay & Paperless bill req’d. Pay $89.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $8.49/mo. is extra & applies.* Incl Unlimited data allowance ($30 value) at no add’l charge.† See offer details.
1-855-637-3703
330+ channels
for 12 months plus taxes and RSN fee
w/ 24-mo. TV & 12-mo. Internet agmts & combined bill. Autopay & Paperless bill req’d. Pay $139.99/mo plus taxes until discounts start. Prices higher in 2nd year. Regional Sports Fee up to $8.49/mo. is extra & applies* Incl Unlimited data allowance ($30 value) at no add’l charge.† See offer details.
1-855-637-3703
*$19.95 ACTIVATION, EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., EQUIPMENT NON-RETURN & ADD’L FEES APPLY. Price after $5/mo. autopay & paperless bill and $10/mo. bundle discounts for up to 12 mos each. Discounts start w/in 3 bills. New approved residential customers only (equipment lease req'd). Credit card req'd. Restr’s apply.
Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.
1-YR ALL INCLUDED OFFERS: Ends 10/19/19. Pricing: All Included TV pkg pricing includes monthly fees for one Genie HD DVR and standard prof’l installation. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Pricing subj to change. $49.99 SELECT All Included Pkg: 1st & 2nd year pricing: $49.99/mo for first 12 mos only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $81/mo) unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Exclusions: Price excludes taxes, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add ons, and certain other add’l fees & chrgs. Different offers may apply for eligible multi-dwelling unit customers.
†Must maintain a bundle of TV and Internet on a combined bill in order to receive unlimited data allowance at no add’l charge. Unlimited data allowance may also be purchased separately for an add’l $30/mo. For more info, go to www.att.com/internet-usage.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.
1-YR ALL INCLUDED OFFERS: Ends 10/19/19. Pricing: All Included TV pkg pricing includes monthly fees for one Genie HD DVR and standard prof’l installation. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Pricing subj to change. $54.99 ENTERTAINMENT All Included Pkg: 1st & 2nd year pricing: $54.99/mo for first 12 mos only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $93/mo) unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Exclusions: Price excludes taxes, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add ons, and certain other add’l fees & chrgs. Different offers may apply for eligible multi-dwelling unit customers.
†Must maintain a bundle of TV and Internet on a combined bill in order to receive unlimited data allowance at no add’l charge. Unlimited data allowance may also be purchased separately for an add’l $30/mo. For more info, go to www.att.com/internet-usage.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.
1-YR ALL INCLUDED OFFERS: Ends 10/19/19. Pricing: All Included TV pkg pricing includes monthly fees for one Genie HD DVR and standard prof’l installation. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Pricing subj to change. $59.99 CHOICE All Included Pkg: 1st & 2nd year pricing: $59.99/mo for first 12 mos only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $110/mo) unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Exclusions: Price excludes taxes, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add ons, and certain other add’l fees & chrgs. Different offers may apply for eligible multi-dwelling unit customers.
†Must maintain a bundle of TV and Internet on a combined bill in order to receive unlimited data allowance at no add’l charge. Unlimited data allowance may also be purchased separately for an add’l $30/mo. For more info, go to www.att.com/internet-usage.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.
1-YR ALL INCLUDED OFFERS: Ends 10/19/19. Pricing: All Included TV pkg pricing includes monthly fees for one Genie HD DVR and standard prof’l installation. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Pricing subj to change. $69.99 XTRA All Included Pkg: 1st & 2nd year pricing: $69.99/mo for first 12 mos only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $124/mo) unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Exclusions: Price excludes taxes, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add ons, and certain other add’l fees & chrgs. Different offers may apply for eligible multi-dwelling unit customers.
†Must maintain a bundle of TV and Internet on a combined bill in order to receive unlimited data allowance at no add’l charge. Unlimited data allowance may also be purchased separately for an add’l $30/mo. For more info, go to www.att.com/internet-usage.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.
1-YR ALL INCLUDED OFFERS: Ends 10/19/19. Pricing: All Included TV pkg pricing includes monthly fees for one Genie HD DVR and standard prof’l installation. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Pricing subj to change. $74.99 ULTIMATE All Included Pkg: 1st & 2nd year pricing: $74.99/mo for first 12 mos only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $135/mo) unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Exclusions: Price excludes taxes, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add ons, and certain other add’l fees & chrgs. Different offers may apply for eligible multi-dwelling unit customers.
†Must maintain a bundle of TV and Internet on a combined bill in order to receive unlimited data allowance at no add’l charge. Unlimited data allowance may also be purchased separately for an add’l $30/mo. For more info, go to www.att.com/internet-usage.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Geographic and service restrictions apply to AT&T Internet services. Not all speeds available in all areas. Call to see if you qualify.
1-YR ALL INCLUDED OFFERS: Ends 10/19/19. Pricing: All Included TV pkg pricing includes monthly fees for one Genie HD DVR and standard prof’l installation. $5/mo. autopay/paperless bill discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. $10/mo. bundle discount: Internet: Reqs new or existing svc. Excludes DSL. 12- mo. agmt req’d for new customers. Prorated ETF (up to $180) and Equipment Non-Return fees apply. Eligible svc must be installed/activated w/in 30 days of TV activation and svc addresses must match to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain both qualifying svcs to continue credits. No credits in 2nd year for bundled services. Pricing subj to change. $124.99 PREMIER All Included Pkg: 1st & 2nd year pricing: $124.99/mo for first 12 mos only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $189/mo) unless cancelled or changed prior to end of the promo period. Must maintain all qualifying services and service addresses must match to receive advertised pricing. Exclusions: Price excludes taxes, applicable use tax expense surcharge on retail value of installation, equipment upgrades/add ons, and certain other add’l fees & chrgs. Different offers may apply for eligible multi-dwelling unit customers.
†Must maintain a bundle of TV and Internet on a combined bill in order to receive unlimited data allowance at no add’l charge. Unlimited data allowance may also be purchased separately for an add’l $30/mo. For more info, go to www.att.com/internet-usage.
DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements. Must maintain a min. base TV pkg of $29.99/mo. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.
Programming, pricing, promotions, restrictions & terms subject to change & may be modified, discontinued or terminated at any time without notice. Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.
©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
