DIRECTV customer service has your back
Need help with technical support, transferring service, new orders, upgrades, billing, and payments? Whatever your question, DIRECTV service is just a phone call away with the answer.
Billing & technical support:
Incredible technical support
DIRECTV provides quality customer service and technical support to help with your every TV or internet need.Whether you need help installing new equipment, want to troubleshoot an issue, or have questions about using the new Gemini device or DIRECTV App, just call and a DIRECTV professional will resolve the issue.
Join the millions of customers who choose DIRECTV to deliver the best in entertainment.
DIRECTV customer service is available online and via phone to help with your every need.
DIRECTV frequently asked questions
DIRECTV customer service is available and ready to provide the support you need Monday through Saturday from 8 AM to 5 PM. Check out this list of DIRECTV FAQs for easy answers that can help customers. Feel free to call us for further clarification or assistance.
Can I enroll in automatic payments?
Yes, you can sign up for automatic billing:
Go to the DIRECTV.com sign-in page
Once you see Auto Bill Pay, click “Enroll Now”
Select how you want to pay
Check that everything is correct and click Submit
How can I find my DIRECTV account number?
To find your DIRECTV account number, look for the 9-digit number located at the top of your bill, or log in to your DIRECTV account and select My Overview.
What should I do if I can’t remember my DIRECTV username?
Go to DIRECTV.com and click “Forgot email or Access ID?
Under the My Account dropdown menu
Once redirected to AT&T, enter your account number and billing zip code
Click continue and select “DIRECTV” from the dropdown menu
Expect an email with your User ID to arrive shortly
Can I suspend my DIRECTV account?
Yes, if you have a zero account balance and meet several other requirements, you can temporarily suspend your account for a minimum of 30 days. Call 1.800.531.5000 for details and to find out if you’re eligible.
What steps should I take to cancel my DIRECTV service?
No longer interested in DIRECTV service? Call 1.800.531.5000 to cancel. For DIRECTV + AT&T bundle cancellations, call 1.800.288.2020.
If I cancel my DIRECTV via Satellite service, will I be charged cancellation fees?
Yes, you will be charged prorated cancellation fees up to $20/month if you cancel before your contract expiration date.
Can I still access DIRECTV in stormy weather?
In the event of extreme weather conditions, your connection may be interrupted, but only temporarily. With Signal Saver, DIRECTV satellite is more reliable than ever.
**Signal Saver only in case of satellite signal outage. Available on 160+ most-watched channels (based on viewership). Requires compatible device connected to high-speed internet
How is DIRECTV service different than cable?
DIRECTV service is available in the majority of the United States, whereas cable requires a pre-built infrastructure that is only established in specific locations. DIRECTV is rated higher in customer satisfaction over major cable providers, and provides more sports channels than cable.
How can I fix problems with Receiver Error Codes?
In the event you have an error code on your TV, refer to this page for help.
What do I need to connect my Genie® HD DVR to my home internet?
To connect your Genie® HD DVR to the internet, a connection speed of 2Mbps or faster is ideal. You’ll also need a wireless router to help you connect to the internet. Customers in need of a wireless router can call 1.800.531.5000 to have it professionally install.
DIRECTV packages
DIRECTV’s ultimate entertainment experience is now delivered two ways – over the internet or with a satellite dish.
DIRECTV ENTERTAINMENT
Price guaranteed for first 2 years!$
69.99/mo*for 24 months plus taxes and fees
w/ 24-mo. agmt. AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. is extra and applies.
165+ channels via Satellite (90+ channels via Internet), including essentials like AMC, CNN, Disney Channel, ESPN & ESPN2, Nickelodeon & more
Local channels are included at no extra cost, where available§
Our newest Gemini device is included with your service1
Enjoy your first three months of premium channels on us Max, Paramount+ with SHOWTIME®, STARZ®, MGM+™ and Cinemax® - That’s a $160 value!2
DIRECTV CHOICE™
Price guaranteed for first 2 years!$
84.99/mo.*for 24 months plus taxes and fees
w/ 24-mo. agmt. AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. and Regional Sports Fee up to $15.99/mo. are extra & apply.
200+ channels via Satellite (125+ channels via Internet), including specialty sports: ACC Network, Big Ten Network, MLB Network, NBA TV, SEC Network & more
Regional sports, with in-market RSNs, and local channels included, where available§
Our newest Gemini device is included with your service1
Enjoy your first three months of premium channels on us Max, Paramount+ with SHOWTIME®, STARZ®, MGM+™ and Cinemax® - That’s a $160 value!2
DIRECTV ULTIMATE
Price guaranteed for first 2 years!$
114.99/mo.*for 24 months plus taxes and fees
w/ 24-mo. agmt. AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. and Regional Sports Fee up to $15.99/mo. are extra & apply.
270+ channels via Satellite (160+ channels via Internet), including more sports & movies: CBS Sports Network, Discovery Family, FX Movie Channel, NHL Network, STARZ Encore & more
Regional sports, with in-market RSNs, and local channels included, where available§
Local stations/games in some markets may be unavailable due to channel disputes, more info at tvpromise.com.
Our newest Gemini device is included with your service1
Enjoy your first three months of premium channels on us Max, Paramount+ with SHOWTIME®, STARZ®, MGM+™ and Cinemax® - That’s a $160 value!2
DIRECTV PREMIER™
Price guaranteed for first 2 years!$
159.99/mo.*for 24 months plus taxes and fees
w/ 24-mo. agmt. AutoPay and Paperless Bill req’d. Advanced Receiver Service Fee $15/mo. and Regional Sports Fee up to $15.99/mo. are extra & apply.
340+ channels for Satellite (185+ channels via Internet), including the top-rated premium networks: Max, Paramount+ with SHOWTIME®, STARZ®, and Cinemax® - our biggest & best package!
Regional sports, with in-market RSNs, and local channels included, where available§
Our newest Gemini device is included with your service1
Enjoy your first three months of MGM+™ on us!2
*New approved residential customers, price incl. TV pkg & equip. fees for first TV. Add’l fees may apply to non-qualified customers. Equipment lease req’d in most sales channels. Early agmt termination fee applies ($20/mo.) & add’l fee(s) may apply if equip. not returned. Credit card req’d. Restr’s apply. $19.95 activation applies for satellite customers. §Local channels may not be available in all areas. Device may need to be in billing region in order to view local channels. No Locals package available in certain markets. 1First device available for well-qualified customers. High-speed internet connection required. Satellite customers are subject to equipment non-return fee(s) if equip. not timely returned. 2 Max, Paramount+ with SHOWTIME, STARZ, MGM+ and Cinemax are included for 3 months and auto-renew monthly thereafter at then-prevailing rates (currently $15.99/mo. for Max, $11.99/mo for Paramount+ with SHOWTIME, $10.99/mo. each for Cinemax and STARZ, and $5.99/mo. for MGM+), unless cancelled. Req’s you to select offers. See offer details. Access Max only through Max app or max.com. Online account registration may be required. Offer not available to DIRECTV and U-verse TV customers switching to DIRECTV via Internet. Cancel online or by phone. Offer subj. to change.